Online purchases:
If you are not 100% satisfied with your online purchase you can request an online return. Your request must be made within 5 business days of receiving your order. Once your return has been approved, goods must have been returned within 2 weeks in perfect original saleable condition, in the original packaging and with all tags attached. Please include a completed returns form.
Additional rights
If you wish to cancel an online purchase before it has dispatched, please email us at onlineau@palaceskateboards.com within 2 business days of receipt of your order.
Items purchased online, must be returned via our online channel. Customers are responsible for return shipping charges for unwanted items. For your protection, please be sure to return your goods via recorded or registered post.
Please note that the online store does not accept returns that have not been authorised.
EXCEPTIONS
We cannot accept any returns on underwear or swimwear for hygiene reasons, except where faulty or not as described (see “Faulty Items” below).
If seals are broken on any sealed products, they cannot be returned or exchanged
Fragrance may only be returned if the product and packaging has not been opened, used or tampered with.
EXCHANGES
We do not hold specific stock for exchanges, but if you wish to exchange your item you can return the original purchase in accordance with this policy and, subject to availability, then submit a new order online or purchase in store.
PAYMENT OF REFUNDS
Refunds online will be made via the original payment method within 14 days of our receipt of returned items.
We may make deductions from refunds to reflect any reduction in the value of the items which may have resulted from your handling of them; i.e. they are no longer in perfect saleable condition.
For returns queries, please contact us at onlineau@palaceskateboards.com.
FAULTY ITEMS
If your items are faulty or not as described, you are entitled to return them to us within 30 days of receipt for exchange or a refund. If you are returning the items after 30 days has passed, we may opt to repair or replace them before offering a refund. We will cover the cost of any return postage for goods bought online which are faulty or not as described.
This does not apply to items which are discounted by us for an obvious fault.