Returns Information

Soho store purchases:

Unwanted items bought in store may be returned within 7 days of purchase.  You must provide the original receipt for unwanted items. You will be refunded in the form of store credit, valid for one year, or, subject to availability,  you can exchange your purchase. If your item is faulty or not as described, you have different rights (see “Faulty Items” below).

Purchases of sale or discounted items are final; no returns are accepted unless the items are faulty and this was not obvious prior to purchase (see “Faulty Items” below).

Items purchased in the Soho store can only be returned to our Soho store. Please note that the store does not accept returns of online purchases.

Online purchases

If you are not 100% satisfied with your online purchase you can return your goods, provided we get them back within 14 days of receipt and in perfect original saleable condition, in the original packaging and with all tags attached.  Please include a completed returns form.

Additional rights

If you are a customer in the UK, EU, Norway, Liechtenstein or Iceland, you have additional statutory rights to cancel online orders from the date when you made the order up to 14 days after you receive the goods.  

If you wish to cancel an online purchase, please complete a cancellation form or email us at online@palaceskateboards.com within 14 days of receipt of your order. You must return your goods in perfect original saleable condition, in the original packaging, with all tags attached within 14 days.

All online returns must be sent to: Palace Skateboards, P.O. Box 1354, Enfield, EN1 9BT.

Items purchased online cannot be returned in store.  Customers are responsible for return shipping charges for unwanted items.  For your protection, please be sure to return your goods via recorded or registered post.

Please note that the online store does not accept returns of in store purchases.

EXCEPTIONS

We cannot accept any returns on underwear or swimwear for hygiene reasons, except where faulty or not as described (see “Faulty Items” below).

EXCHANGES

We do not hold specific stock for exchanges, but if you wish to exchange your item you can return the original purchase in accordance with this policy and, subject to availability, then submit a new order online or purchase in store.

PAYMENT OF REFUNDS

Refunds online will be made via the original payment method within 14 days of our receipt of returned items.

Refunds in store will be provided at the time of returning the unwanted items.

We may make deductions from refunds to reflect any reduction in the value of the items which may have resulted from your handling of them; i.e. they are no longer in perfect saleable condition.

For returns queries, please contact us at online@palaceskateboards.com.

FAULTY ITEMS

If your items are faulty or not as described, you are entitled to return them to us within 30 days of receipt for exchange or a refund.  If you are returning the items after 30 days has passed, we may opt to repair or replace them before offering a refund. We will cover the cost of any return postage for goods bought online which are faulty or not as described.

This does not apply to iItems which are discounted by us for an obvious fault.

Issued: February 2020