August 2025
Please allow 1-2 business days for order processing and verification with an additional 3-7 business days for delivery.
We will only ship to the address provided at checkout. The shipping and billing address must match for security reasons. Delivery cannot be altered at any time.
We are not responsible for any lost, stolen, or damaged shipments. Any claims must be made between the buyer and carrier.
Due to high volume, orders cannot be canceled and we can only process orders as they are received. We cannot combine shipping on orders to the same address.
Orders to the 48 contiguous U.S. states will be shipped UPS ground at a flat rate of $12 USD.
Orders to Alaska and Hawaii are $25 USD.
You can track your order and amend delivery information by visiting: HTTPS://WWW.UPS.COM.
If your order has not arrived, and your tracking status suggests it has, please check for a calling card left by the courier. Your parcel may have also been left in a safe location on your property or with your neighbors.
We are not responsible for any lost, stolen, or damaged shipments. Any claims must be made between the buyer and carrier.
If you have any other delivery questions not covered in this section please contact us at onlineusa@palaceskateboards.com.